This policy explains how AVERA Veterinary Healthcare (“AVERA”, “we”, “us”), of Central School Amawbia, beside St Augustine Anglican Church, Ugwutank, Amawbia, Anambra State, Nigeria., handles personal information shared with us through this website and when you contact us. We aim to handle your information in line with the Nigeria Data Protection Act 2023.
Information you give us
This website does not have user accounts and does not store enquiries on its own server. When you use the enquiry form, the details you enter (your name, telephone number, optional email address, type of animal, service required and message) are placed into a WhatsApp message or email on your own device. They reach us only if you choose to send that message.
We also receive information when you call us, send a WhatsApp message or email us directly. Please share only what is needed to describe your animal's needs.
How we use your information
- To reply to your enquiry and arrange a consultation or farm visit.
- To provide veterinary advice and care for your animals.
- To keep appropriate clinical and business records.
We do not sell your personal information. We will not send you marketing messages unless you ask us to.
Contact and communication preferences
We contact you using the method you used to reach us, unless you ask us to use another. You can ask us at any time to stop contacting you about anything other than your animal's ongoing care.
Third-party services
Enquiries sent by WhatsApp are handled by WhatsApp (Meta), and emails by your email provider and ours (Google Gmail). Links to Google Maps open Google's service. Videos on our Veterinary Academy page are embedded from YouTube in privacy-enhanced mode, so YouTube does not set cookies until you press play. These companies process information under their own privacy policies.
We use Google Analytics to understand how visitors use this website, such as which pages are viewed and how people arrive here. Google Analytics uses cookies and collects information like your approximate location, device and browser. It does not tell us who you are. Google processes this information under its own privacy policy. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser. This website does not use advertising cookies.
This website is served by a hosting provider, which may keep standard technical server logs such as IP addresses and the pages requested.
Keeping and protecting information
We keep enquiry messages and clinical records only for as long as we need them to care for your animals, run the practice and meet our legal and professional obligations. We take reasonable steps to protect the information we hold, including limiting access to the clinic team.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete information we no longer need to keep. To make a request, contact us using the details below.
Contact us about privacy
Email averaveterinaryclinic@gmail.com or call +234 704 667 9155.
Changes to this policy
We may update this policy as our services or this website change. The date at the top shows when it was last updated.